Garbutt & Elliott LLP selects Wolters Kluwer's CCH

About Garbutt & Elliott LLP

Garbutt & Elliott are one of the largest independent accounting and advisory firms in Yorkshire with 10 partners and over 90 staff, privately held they specialise in advising owner-managed and family businesses in the region.

Their service is aimed specifically at owner-managed and family businesses. Three partners at the firm hold postgraduate degrees in family businesses and because of this have a real understanding of the unique aspects associated with family companies. Garbutt & Elliot has a guarantee of quality with an extremely high client retention rate and the majority of clients staying with the company for many years.


About Wolters Kluwer and CCH

Wolters Kluwer ( is a market-leading global information services company. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer had 2013 annual revenues of €3.6 billion, employs approximately 19,000 people worldwide, and maintains operations across Europe, North America, Asia Pacific and Latin America. Wolters Kluwer is headquartered in Alphen aan den Rijn, the Netherlands. Its shares are quoted on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. CCH, a Wolters Kluwer business (, is the leading global provider of tax, accountancy and audit information, software and services. It has served tax, accountancy and business professionals since 1913. In the UK CCH provides online information, books, software, magazines, professional development and fee protection.

Pain Points 

Garbutt & Elliott LLP, a leading UK accountancy firm based from Leeds and York, has elected to roll out Wolters Kluwer's CCH CRM powered by Workbooks across its whole practice.

The decision was made after extensive evaluation of the CRM market, helped by external specialist consultants. The CRM system will be rolled out across the business to partners, marketing and administration staff to bring together a coherent and progressive approach to attracting new clients to the firm.

Lucid Solution 

Workbooks has continued its customer growth following a stream of industry accolades such as winning the CRM Wars ahead of 31 other CRM vendors, winning CRM Product of the Year 2014 for the second consecutive year and gaining #1 for Customer Satisfaction on the G2 Crowd independent CRM review site.

Ian Moyse, Sales Director at Workbooks, commented: “We are pleased to be selected by another leading accountancy practice and to see Wolters Kluwer's tax and accounting software client base receiving Workbooks CRM so well. The combination of CCH Central and Workbooks CRM gives clients a powerful way to manage both existing and prospect clients and to coordinate marketing to both audiences.”

Simon Crompton, Executive Director of Wolters Kluwer UK and MD of CCH Software, added: “As we near the completion of our full CCH Central and Workbooks CRM integration we expect to see even more practices signing up to CCH CRM based on the resoundingly positive feedback clients have provided on the benefit CCH CRM can bring to their businesses. We have already had a number of forward-thinking practices keen to progress and take the lead in empowering their users across the business to better attract and market to new clients. We are pleased that Garbutt & Elliott is one of these leading the way.”


Russell Turner, Managing Partner at Garbutt & Elliot, commented: ”We put a number of CRM systems through their paces and after a great deal of diligence chose CCH CRM powered by Workbooks due to its flexibility, ease of use and capability to provide full integration with the CCH Central Practice Management software that we utilise in the business. We see importance in rolling this out across the whole practice to enable the maximum benefit to our growth plans, and to enable better staff communication and recording of information on prospect clients, as we do with existing clients.”

Benefits of working with Lucid Switch: Software Selection, Workflow Automation